I love that I stumbled across this article because I was JUST talking about this to a friend a few days ago! We both vowed to start to make a conscious effort to say “thank you” instead of “I’m sorry.”

If late for a meeting say… “Thank you for waiting,” instead of “I’m sorry I’m late.”

I think that this places the other person in a place of understanding instead of thinking “they can’t be on time like everyone else?!”